Boost provides training, coaching and consultancy to customer contact centres.
Our training programmes specialise in core skills training (some people call them soft skills) for Operational Leaders, Customer Service training for customer facing colleagues and training skills for Learning and Development people. In all of our learning programmes, we pay attention to embedding and applying learning so that people don’t just ‘go on a training course’, they learn, adapt their behaviours and deliver results.
We’re qualified coaches and mentors and provide one-to-one coaching through our Developing Professionals Programme, ideal for retaining and developing existing and aspiring leaders by investing in a personal development journey to support the next steps in their career, no matter their current level. We also offer coaching skills training for leaders and consultancy support in embedding a coaching approach so that it becomes ‘the way we do things round here’ for you.
We know Contact Centres. We’ve worked in and around them for most of our careers. And with a background in HR, it’s fair to say we have a pretty strong people focus too. We understand the challenges that Contact Centres face, and how to overcome them. And, with our expertise in training, coaching, learning evaluation and crucially, application of learning, your people will remember and embed what they’ve learned by working together as a team, learning together, practising together and holding each other to account.
How ever we work with you, Boost is on your team, partnering with you, to help you improve customer experience, reduce customer demand and improve employee engagement.